FAQ

General (21)

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Failure to receive confirmation may be due to a variety of reasons. Two causes may be:

A. Your spam filter may have blocked it. We recommend that you check your junk mail folder and add ticketing@newseum.org to your safe senders list.

B. You may have entered an incorrect or incomplete email address. Please call 888/NEWSEUM (888/639-7386) with your confirmation number, and we will confirm that your order has been placed.

Yes. A complimentary coat check is available for Newseum visitors. You may check coats, umbrellas, suitcases and other items free of charge.

First, verify that all of your information has been entered correctly. Second, make sure that your billing address matches your credit card/bank information. If you still receive an error message, please call 888/NEWSEUM (888/639-7386).

Tickets may be added upon arrival based on availability. Please note that additional tickets will not be discounted.

No. All ticket sales are final. There are no refunds for no-shows or unused tickets.

Touring the Newseum takes approximately two to three hours, depending on your group and your particular interests.

Newseum Membership (9)

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Members may purchase discounted tickets on-site on the day of the visit for guests accompanying them. The discount is $5 per ticket.

Newseum Memberships are valid for one year from the date of purchase.

Yes. Membership cards expire when your Newseum Membership expires.

Yes. You may purchase a membership as a gift by checking the “I wish to give a gift of membership” box on our “Join Now” page. Membership information will be mailed to the recipient.

Yes. We will extend your membership for an additional year from the date of upgrade.

All Newseum Members will receive their new cards by mail within four weeks of renewing or joining. If you choose to visit before receiving your card, visit the admissions desk to receive a temporary membership card.

Today’s Front Pages (11)

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All general-interest newspapers are invited to participate. The front pages in our display are sent voluntarily from each newspaper. Some newspapers do not have the technological capability of transmitting their front pages electronically in the required format. Others choose not to participate.

A portion of the front pages we receive each morning is included in our Front Pages exhibit at the Newseum. However, all of the 800 or more front pages received are included in that day’s online exhibit. If you don’t see a particular newspaper that was previously posted, the newspaper simply may not have submitted that day’s front page, or there may have been a technical problem with the electronic transmission.

We encourage new contributions from newspapers in underrepresented geographic areas. If you represent such a newspaper, write us at frontpages@newseum.org.

Central America is part of the map under North America. Please use the directional buttons to scroll down for Central America.

Ask your newspaper to send an email to frontpages@newseum.org for specific instructions on how to participate in “Today’s Front Pages.”

With the exception of student newspapers, any general interest newspaper with the technological capability of transmitting their front pages can be a part of the online exhibit.

Hosting an Event (28)

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The Newseum does not provide on-site visitor parking. We are happy to assist you with selecting a local valet service, subject to final approval by the Newseum and Wolfgang Puck Catering.

Yes. Some items, such as motor vehicles, require removal of doors for access into the Newseum. There is a $1,500 fee to remove and replace doors.

The Archives/Navy Memorial-Penn Quarter station on the Green and Yellow Lines is approximately two blocks away. The Gallery Place and Judiciary Square stations on the Red Line are approximately four and two blocks away, respectively.

Yes. Typically, wedding ceremonies are performed on one of our terraces, weather permitting, or in a separate interior space. Additionally, the 8th floor terrace of the Knight Conference Center can be tented. A Wolfgang Puck Catering manager can provide pricing options for tenting the space.

Yes. A limited number of wheelchairs, scooters and walking aids are available on a first come, first-served basis. The Newseum also is compliant with the Americans with Disabilities Act.

No. Signs may be placed throughout pre-function and event spaces, including the lobby area. Additionally, branding can be placed in the elevators. Banners can be hung in certain areas of the Newseum and the Knight Conference Center, and branded gobo lighting can be created by our technical operations crew. We also require that your signage state the location of your event (for example, Knight Conference Center, or Newseum).

Volunteer (9)

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Unpaid internships are handled by human resources and are occasionally available in various Newseum departments. Check for internship openings here.

Volunteer schedules are determined by various departments. Guides, for example, cover two shifts every day: 9 a.m. to 1 p.m., or 12:30 p.m. to 4:30 p.m. Weekday guides volunteer for one shift a week at a minimum and weekend guides volunteer for one shift every other weekend at a minimum.

Please take a look at our volunteer job board to find open positions. Then, fill out the online application. We will get back to you to schedule an interview.

Training is scheduled on an as-needed basis.

Our volunteers have diverse backgrounds and interests, including some who worked in journalism and those who have not. However, all volunteers share an enthusiasm for engaging people of all ages, an interest in history and a passion for defending, explaining and promoting the First Amendment and free expression. To learn more about the volunteer experience, click here.

You must be at least 16 to volunteer.

Bequests to the Newseum (7)

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Yes, but we encourage you to discuss your plans with us in advance to ensure that your wishes may be carried out. The Newseum may decline a bequest that is too restrictive in nature or whose structure falls outside the purposes, bylaws or procedures of the Newseum.

Emily Nicholson, director/campaign
555 Pennsylvania Ave. NW
Washington, D.C., 20001
Phone: 202/292-6282
FAX: 202/292-6285
enicholson@newseum.org

555 Pennsylvania Ave., N.W.
Washington, D.C., 20001

Yes, the Newseum is a 501(c)3 public charity.

Girl Scout Day 2018 (14)

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No, the special $11 Girl Scout Day rate is also available at the door. However, we strongly encourage you to buy them in advance so you can get the free commemorative patch and help us have enough supplies for everybody.

No, but if you cannot make it to the event on Saturday, the ticket is good for the next day (March 4).

Children 6 and under get in free. However, they still need a ticket which can be picked up at the admissions desk.

If you purchase tickets online by Feb. 8 you will receive a free commemorative patch that day from the Girl Scouts council. One patch per ticket. (Daisy scouts age 6 and younger get in free on March 3; however, they still need to pick up a free ticket at the admissions desk that day. Adults in their group who purchased a ticket by Feb. 8 can pick up patches for the Daisy scouts at the same time they pick up the free tickets for them at the admission desk.)

Adults in your group still need to purchase tickets. If they do it before Feb. 8, they should take that ticket to the admissions desk on March 3 to pick up patches for their Daisy scouts. (You do not register or note the number of Daisy scouts on the online order form.) Adults have to go to the admissions desk anyway on March 3 to pick up the free tickets for their younger scouts. Everyone requires a ticket for admission. As noted above, children 6 and under are free but still need a ticket from the admissions desk to be scanned.

The Girl Scouts will have forms to order patches at the Newseum on March 3, but numbers may be limited. We recommend ordering your tickets by Feb. 8 to ensure you get the patch.

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