FAQ

General

One chaperone per 10 students is required for each student group.

One free adult chaperone admission per 10 students.

Tickets can be picked up at the admissions desk upon arrival at the Newseum.

Confirmation of online orders will be sent by email within 24 hours.

Failure to receive confirmation may be due to a variety of reasons. Two causes may be:

A. Your spam filter may have blocked it. We recommend that you check your junk mail folder and add ticketing@newseum.org to your safe senders list.

B. You may have entered an incorrect or incomplete email address. Please call 888/NEWSEUM (888/639-7386) with your confirmation number, and we will confirm that your order has been placed.

First, verify that all of your information has been entered correctly. Second, make sure that your billing address matches your credit card/bank information. If you still receive an error message, please call 888/NEWSEUM (888/639-7386).

Tickets may be added upon arrival based on availability. Please note that additional tickets will not be discounted.

No. All ticket sales are final. There are no refunds for no-shows or unused tickets.

Touring the Newseum takes approximately two to three hours, depending on your group and your particular interests.

Yes. We recommend that all groups begin their tour with an four-minute orientation film that explains the Newseum’s numerous exhibits, galleries and programs.

The Archives/Navy Memorial-Penn Quarter station on the Green and Yellow Lines is approximately two blocks away. The Gallery Place and Judiciary Square stations on the Red Line are approximately four and two blocks away, respectively. See map

Yes. The group entrance is located on C Street at the back of the building. Groups will be greeted on the bus by a Newseum representative, who will check in the group, locate tickets and welcome you to the museum.

Due to construction on C St., the group entrance will not be accessible for groups beginning June 1, 2016. Please plan your entry through the Pennsylvania Avenue entrance.

Bus parking is not available. Suggestions for designated bus parking are available on the WCTC website at: www.washington.org.

Yes. All visitors to the Newseum must go through security — the first stop upon arrival. Guns, knives and lighters are prohibited. Outside food and beverages may not be consumed in the Newseum. Please discard chewing gum before entering the building.

A limited number of wheelchairs, scooters and walking aids are available on a first come, first-served basis.

The Newseum offers private, 90-minute guided tours during or after regular hours. For more details on these exclusive tours, please click here.

One-hour Guided Highlights Tours are also offered to the general public during regular hours. 60-minute guided tours are available at 10 a.m., 11:30 a.m., 1:30 p.m. and 3:00 p.m. on a first-come, first-served basis and must be purchased on the day of visit.

Guided Highlights Tours for visitors who are deaf or hard of hearing and use American Sign Language will be held on the first Saturday of each month at 1:30 p.m. No advance notice is required. Additional ASL tours will be provided with seven business days notice by writing to accessus@newseum.org.

Flash photography is allowed in most areas of the Newseum, except where it is expressly prohibited. Please consult with staff and signage for details.

Yes. The Food Section, located on the Concourse Level and catered exclusively by Wolfgang Puck, offers a full selection of hot and cold entrée options. The restaurant seats approximately 150. Because food and drinks are not allowed inside the exhibit areas, no outside food or bag lunches are allowed. For a menu, please visit our Dining page.

No.The Food Section seats approximately 150 and offers a full selection of hot and cold entrée options for all visitors. Bag lunches are not allowed. For a menu, please visit our Dining page.

Yes. The Newseum Store offers customized products, media-related items and souvenirs, and is located on Levels 1 and 2.

Yes. A complimentary coat check is available for Newseum visitors. You may check coats, umbrellas, suitcases and other items free of charge.

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